Assistentie

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Wie heeft al Viro-producten gekocht

THE SAFE OPENS AND CLOSES WITHOUT NEEDING THE CODE. WHAT SHOULD I DO?

In this case it is necessary to contact the Viro Technical Assistance at Freephone number 800136005 (calling from a landline) on the days and times indicated on the website.

I’VE LOST THE MASTER KEY. HOW CAN I OBTAIN ANOTHER ONE?

THE BATTERIES ARE FLAT AND I DON’T HAVE THE EMERGENCY KEY. HOW CAN I OPEN THE SAFE?

ARE THE CABINETS CERTIFIED?

I’VE FORGOTTEN THE CODE. IS THERE A WAY OF RECOVERING IT?

FOR HOW MANY YEARS ARE SPARE PARTS AVAILABLE?

Although there is no legal requirement, in order to offer a high level of service, Viro tends to guarantee the availability of spare parts relating to products for at least for 2 years after the products are no longer actually in production. To find out if a product is still in production, just check whether it is on the website.

HOW DO YOU REMOVE THE DOOR?

THE BATTERIES ARE FLAT AND I DON’T HAVE THE EMERGENCY KEY. HOW CAN I OPEN THE SAFE?

In this case it is necessary to contact Viro directly, asking for the Hotel Division.

Assistentie

Voor technische hulpverzoeken kunt u een e-mail sturen naar:

assistenza@viro.it

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VIND DE DICHTSTBIJZIJNDE ASSISTENTIECENTRA

RAADPLEEG DE VEEL GESTELDE VRAGEN AAN VIRO

HOW CAN I DUPLICATE THE SAFE EMERGENCY KEY?

IS IT POSSIBLE TO BUY A SPARE PART DIRECTLY FROM YOU?

IS IT POSSIBLE TO BUILD THE CABINET INTO THE WALL?

IS THERE A FACTORY CODE?

THE SAFE OPENS AND CLOSES WITHOUT NEEDING THE CODE. WHAT SHOULD I DO?

I’VE LOST THE MASTER KEY. HOW CAN I OBTAIN ANOTHER ONE?

THE BATTERIES ARE FLAT AND I DON’T HAVE THE EMERGENCY KEY. HOW CAN I OPEN THE SAFE?

ARE THE CABINETS CERTIFIED?

I’VE FORGOTTEN THE CODE. IS THERE A WAY OF RECOVERING IT?

FOR HOW MANY YEARS ARE SPARE PARTS AVAILABLE?

HOW DO YOU REMOVE THE DOOR?

THE BATTERIES ARE FLAT AND I DON’T HAVE THE EMERGENCY KEY. HOW CAN I OPEN THE SAFE?

HOW CAN I OBTAIN THE OPERATION MANUAL FOR A SAFE WHICH IS OUT OF PRODUCTION?

THE SAFE DOES NOT OPEN EITHER WITH THE CODE OR WITH THE MASTER KEY. WHAT SHOULD I DO?

CAN I USE RECHARGEABLE BATTERIES?

I’VE FORGOTTEN THE COMBINATION, WHAT SHOULD I DO?

I CAN’T REMEMBER THE MASTER CODE. IS THERE A WAY TO RECOVER IT?

I CHANGED THE BATTERIES AND THE SAFE DOES NOT WORK. WHAT SHOULD I DO?

HOW CAN I OBTAIN THE OPERATION MANUAL FOR A SAFE WHICH IS OUT OF PRODUCTION?

IF THE SAFE IS OPEN AND THE DEADBOLTS ARE OUTSIDE WHAT SHOULD I DO?

FOR HOW MANY YEARS ARE SPARE PARTS AVAILABLE?

Kindly note that Viro will observe the following closing period: from 23/12/2024 to 10/01/2025 included.

Tech. Assistance will respond to the toll-free number 800 136005 regularly on Tuesdays and on Thursdays (except 26/12/2024).In the morning from 10.00 to 12.30 am and in the afternoon from 14.00 to 15.30 pm.

Or send an e-mail to: assistenza@viro.it

Neem contact op met de assistentie

VIND DE DICHTSTBIJZIJNDE ASSISTENTIECENTRA

RAADPLEEG DE VEEL GESTELDE VRAGEN AAN VIRO

Kindly note that Viro will observe the following closing period:
from 23/12/2024 to 10/01/2025 included.

Tech. Assistance will respond to the toll-free number 800 136005 regularly on Tuesdays and on Thursdays (except 26/12/2024).
In the morning from 10.00 to 12.30 am and in the afternoon from 14.00 to 15.30 pm.